Return & Refund Policy

What is the requirement for return?

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the process super easy. All eligible categories can be returned once they are in new, unused, unworn, unwashed, undamaged, and unaltered condition and have the original tags and accessories attached.

Which categories are not eligible for return?

All digital goods are not returnable and refundable unless statutorily required. Consumables like candles are not returnable once used. Jewelries are not returnable.

Which items are not refundable?

All digital goods are not returnable and refundable unless statutorily required.

What is the refund method?

The refund will be sent to your original form of payment.

When will I receive my refund?

Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.

How do refunds work with Klarna installment orders?

• If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.

• If your refund amount is less than the amount outstanding, your refund will be divided equally over the remaining installments so that the remaining installments are adjusted.

• If your refund amount is greater than the remaining balance you owe, the remaining installments will be cancelled, and the difference will be refunded to your original payment method.

• If you have any other questions about your invoice, please get in touch with the Klarna payment platform.

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

What is ARN?

ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the ‘Refund Details’ page and we will also send an email to inform you of the ARN.

If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.

Why is the received amount less than the refund amount?

1. The bank charges a commission fee.

2. The exchange rate has changed compared to that of the payment.

If you receive less than the original amount, you may contact your bank to check the above scenarios.